Privacy / Data Protection Declaration / Cookie Policy
Privacy / Data protection declaration - General information on data processing
The following privacy policy applies to the use of our online services for www.self-healing.it & www.mindfulness.bz.it & www.freuedich.com & www.eisendle.ch & www.obkircher.ch.
Our privacy policy informs you about the anonymous collection of data and the collection and use of personal data that may be collected when you contact our company.
This occurs, for example, when you visit our website, when you contact us via an online form, by email, WhatsApp, newsletter or via co-operating media channels, or when you contact us by telephone or in person and request, book or use services that require personal data.
The personal data includes, for example Name, e-mail address, telephone number, address or those data that contribute to the personal identification of a person.
In accordance with the EU General Data Protection Regulation (Regulation 2016/679 of the European Parliament and of the Council), we inform you of the following:
We attach great importance to data protection. The collection and processing of your personal data is carried out in compliance with the applicable data protection regulations, in particular the General Data Protection Regulation (GDPR).
Those responsible within the meaning of the GDPR and other national data protection laws of the member states as well as other data protection regulations are:
Christian Eisendle
Angerweg 13
I - 39011 Lana (BZ) South Tyrol
Tax number: SNDCRS72A06M067B
VAT No.: IT 02982470219
Mobile: (+39) 334 533 77 99
I - 39011 Lana (BZ) South Tyrol
Mobile: (+39) 338 16 11 989
Email: info(at)self-healing.it
Web page: www.self-healing.it
Tel: (+39) 0473 550 840
If you wish to object to the collection, processing or use of your data by us in accordance with these data protection provisions in whole or for individual measures, you can address your objection to the person responsible.
2.1 Scope of processing of personal data
We generally only collect and use our users' personal data to the extent that this is necessary to provide a functional website and our content and services. The collection and use of our users' personal data usually only takes place with the user's consent. An exception applies in cases where prior consent cannot be obtained for actual reasons and the processing of the data is permitted by law.
2.2 Legal basis for the processing of personal data
If we obtain consent from the data subject for processing personal data, Art. 6 Para. 1 Sentence 1 Letter a of GDPR serves as the legal basis for the processing of personal data. When processing personal data that is necessary to fulfill a contract to which the data subject is a party, Art. 6 Para. 1 Sentence 1 Letter b of GDPR serves as the legal basis. This also applies to processing operations that are necessary to carry out pre-contractual measures. Insofar as the processing of personal data is necessary to fulfill a legal obligation (e.g. statutory retention periods) to which our company is subject, Art. 6 Paragraph 1 Sentence 1 Letter c of GDPR serves as the legal basis. In the event that vital interests of the data subject or another natural person make the processing of personal data necessary, Art. 6 Paragraph 1 Sentence 1 Letter d of GDPR serves as the legal basis. If the processing is necessary to protect a legitimate interest of our company or a third party and the interests, fundamental rights and freedoms of the data subject do not outweigh the first-mentioned interest, Art. 6 Paragraph 1 Sentence 1 Letter f of GDPR serves as the legal basis for the processing.
The hosting services we use serve to provide the following services: infrastructure and platform services, computing capacity, storage space and database services, security services and technical maintenance services that we use for the purpose of operating the website.
We or our hosting provider process inventory data, contact data, content data, contract data, usage data, meta and communication data of customers, interested parties and visitors to this website on the basis of our legitimate interests in the efficient and secure provision of our website in accordance with Art. 6 Para. 1 Clause 1 f) GDPR in conjunction with Art. 28 GDPR.
We collect information about you when you use this website. We automatically record information about your usage behavior and your interaction with us and register data about your computer or mobile device. We collect, store and use data about every access to our website (so-called server log files). The access data includes:
- Name and URL of the retrieved file
- Date and time of retrieval
- &uum;amount of data transferred
- Notification of successful retrieval (HTTP response code)
- Browser type and browser version
- Operating system
- Referer URL (i.e. the previously visited page)
- Websites that are accessed by the user's system via our website
- User's Internet service provider
- IP address and the requesting provider We use this log data without assigning it to you personally or creating any other profile for statistical evaluations for the purpose of operating, securing and optimizing our website, but also to anonymously record the number of visitors to our website (traffic) and the extent and type of use of our website and services in order to measure the number of clicks received from cooperation partners. Based on this information, we can provide personalized and location-based content and analyze data traffic, search for and correct errors and improve our services. This is also our legitimate interest in accordance with Art. 6 Paragraph 1 Clause 1 f) GDPR. We reserve the right to subsequently review the log data if there is reasonable suspicion of illegal use based on concrete evidence. We store IP addresses in the log files for a limited period of time if this is necessary for security purposes, e.g. if you use one of our offers. After the process of an appointment request has been canceled, we delete the IP address and message if it is no longer required for security purposes. We also store IP addresses if we have a specific suspicion of a criminal offense in connection with the use of our website. We also store the date of your last visit as part of your account (e.g. when registering for the newsletter, clicking on links, etc.).
We use so-called session cookies to optimize our website. A session cookie is a small text file that is sent by the respective servers when you visit a website and is temporarily stored on your hard disk. This file contains a so-called session ID, which can be used to assign various requests from your browser to the shared session. This allows your computer to be recognized when you return to our website. These cookies are deleted after you close your browser.
We also use persistent cookies (also small text files that are stored on your device) to a small extent, which remain on your device and enable us to recognize your browser the next time you visit. These cookies are stored on your hard disk and delete themselves after the specified time. Their lifespan is 1 month to 10 years. This enables us to present our offering to you in a more user-friendly, effective and secure way and, for example, to show you information on the site that is specifically tailored to your interests.
Our legitimate interest in using cookies in accordance with Art. 6 Para. 1 Clause 1 f) GDPR is to make our website more user-friendly, effective and secure.
The following data and information is stored in the cookies:
- Log-in information
- Language settings
- search terms entered
- Information about the number of visits to our website and the use of individual functions of our website. When the cookie is activated, it is assigned an identification number and your personal data is not assigned to this identification number. Your name, IP address or similar data that would enable the cookie to be assigned to you are not stored in the cookie. Based on cookie technology, we only receive pseudonymized information, for example about which pages were visited, which products were viewed, etc.
You can set your browser so that you are informed in advance about the setting of cookies and can decide in individual cases whether you want to exclude the acceptance of cookies for certain cases or in general, or whether cookies are to be prevented completely. This can limit the functionality of the website.
You can prevent cookies from being saved and delete individual or all cookies that have already been saved. Please note that this may mean that certain functions cannot be used or can only be used to a limited extent. Deactivation and deletion work differently depending on the Internet browser. Here you will find links to instructions for the most commonly used browsers:
Mozilla Firefox
• Delete cookies
• Disable cookies
Google Chrome
• Delete cookies
• Disable cookies
Safari (Mac)
• Delete and block cookies
Internet Explorer
• Delete cookies
• Disable cookies
Opera
• Delete and deactivate cookies
iOS
• Delete and block cookies
The data will be deleted after the warranty period and statutory retention periods have expired. Data that is linked to a user account (see below) will in any case be retained for the duration of the account.
The legal basis for the processing of this data is Art. 6 Para. 1 Clause 1 b) GDPR, because this data is required so that we can fulfill our contractual obligations to you.
To ensure that you register correctly and to prevent unauthorized registrations by third parties, you will receive an activation link by email after registration to activate your account. Only after registration is complete do we permanently save the data you have submitted in our system.
You can have us delete a user account that you have created at any time without incurring any transmission costs. A message in text form to the contact details specified under point 1 (e.g. email, letter) is sufficient for this. We will then delete your stored personal data unless we still have to store it to process orders or due to statutory retention periods.
The legal basis for the processing of this data is your consent in accordance with Art. 6 Para. 1 Clause 1 a) GDPR.
You can revoke your consent to receive the newsletter and/or online booking at any time and thus unsubscribe or update it.
We store the registration data as long as it is required for delivery. We save the registration log and the shipping address as long as there is an interest in proving the consent originally given.
The legal basis for sending the newsletter and/or online booking (booking confirmation and appointment reminder) is your consent in accordance with Art. 6 Para. 1 Clause 1 a) in conjunction with Art. 7 GDPR in conjunction with Section 7 Para. 2 No. 3 UWG. The legal basis for logging the registration is our legitimate interest in proving that the mailing was made with your consent.
You can cancel the registration at any time without incurring any transmission costs. A message in text form to the contact details specified under point 1 (e.g. email, letter) is sufficient for this. Of course, you will also find an unsubscribe link in every newsletter and when booking online.
The legal basis for this is the legal permission according to Art. 6 Para. 1 Clause 1 f) GDPR in conjunction with § 7 para. 3 UWG.
If the data processing is carried out to carry out pre-contractual measures that are carried out at your request or, if you are already our customer, to carry out the contract, the legal basis for this data processing is Art. 6 Para. 1 Clause 1 b) GDPR.
We only process further personal data if you consent to this (Art. 6 Para. 1 Clause 1 a) GDPR) or if we have a legitimate interest in processing your data (Art. 6 Para. 1 Clause 1 f) GDPR). A legitimate interest is, for example, to reply to your email.
This is also our legitimate interest in accordance with Art. 6 Paragraph 1 Clause 1 f) GDPR.
Google has submitted to and certified itself under the Privacy Shield Agreement concluded between the European Union and the USA. Google is therefore committed to complying with the standards and regulations of European data protection law. You can find more information in the entry linked below:
https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active.
We have activated IP anonymization on this website (anonymizeIp). However, this means that your IP address will be shortened beforehand by Google within member states of the European Union or in other contracting states to the Agreement on the European Economic Area. Only in
exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. On our behalf, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide us with other services relating to website activity and internet usage.
The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data. You can prevent cookies from being saved by setting your browser software accordingly; However, we would like to point out that in this case you may not be able to use all functions of this website to their full extent.
You can also prevent the transmission of data generated by the cookie and related to your use of the website (including your IP address) to Google and the processing of this data by Google by downloading and installing the browser plug-in available under the following link: http://tools.google.com/dlpage/gaoptout?hl=it.
As an alternative to the browser plug-in or within browsers on mobile devices, you can click on the following link to set an opt-out cookie that Prevents future collection by Google Analytics within this website (this opt-out cookie only works in this browser and only for this domain. If you delete the cookies in your browser, you must click this link again): [Deactivate Google Analytics]
The browser plug-in offered by Google for deactivating cookies does not work on mobile devices. But even there, the person concerned must have the option of preventing the collection of his or her IP address. Therefore, a special JavaScript must be integrated with the following code (where the "xxxxxxx" stands for the Analytics ID):
Terms of use: google.com/analytics/terms/de.html, and the privacy policy: www.google.de/intl/de/policies/privacy.
Google Adwords Conversion
On this website, we use the Google Adwords service to draw attention to our offers on external websites using advertising materials (so-called Google Adwords). We can determine how successful the individual advertising measures are in relation to the data from the advertising campaigns. In doing so, we are pursuing the interest of showing you advertising that is of interest to you, making our website more interesting for you and achieving a fair calculation of advertising costs. These advertising materials are delivered by Google via so-called "ad servers". For this purpose, we use ad server cookies, which can be used to measure certain parameters for measuring success, such as the display of ads or clicks by users. If you access our website via a Google ad, Google Adwords will save a cookie on your computer. These cookies usually lose their validity after 30 days and are not intended to be used to to identify you personally. The analysis values stored for this cookie generally include the unique cookie ID, the number of ad impressions per placement (frequency), the last impression (relevant for post-view conversions) and opt-out information (marking that the user no longer wishes to be contacted). These cookies enable Google to recognize your Internet browser. If a user visits certain pages of an Adwords customer's website and the cookie stored on their computer has not yet expired, Google and the customer can recognize that the user clicked on the ad and was redirected to this page. Each Adwords customer is assigned a different cookie. Cookies cannot therefore be tracked via the websites of Adwords customers. We ourselves do not collect or process any personal data in the advertising measures mentioned. We only receive statistical evaluations from Google. Based on these evaluations, we can see which of the advertising measures used are particularly effective. We do not receive any further data from the use of advertising materials, and in particular we cannot identify users based on this information. Due to the marketing tools used, your browser automatically establishes a direct connection to the Google server. We have no influence on the scope and further use of the data collected through the use of this tool by Google and therefore inform you according to our level of knowledge: By integrating Adwords Conversion, Google receives the information that you have accessed the corresponding part of our website or clicked on our ad. If you are registered with a Google service, Google can assign the visit to your account. Even if you are not registered with Google or have not logged in, there is a possibility that the provider will find out and save your IP address. You can prevent participation in this tracking process in various ways: a) by setting your browser software accordingly - suppressing third-party cookies will prevent you from receiving third-party ads; b) by deactivating cookies for conversion tracking by setting your browser to block cookies from the domain www.googleadservices.com (https://www.google.de/settings/ads); this setting will be deleted if you delete your cookies; c) by deactivating interest-based ads from providers who are part of the "About Ads" self-regulation campaign via the link www.aboutads.info/choices; this setting will be deleted if you delete your cookies; d) by permanently deactivating it in your browsers Firefox, Internet Explorer or Google Chrome under the link www.google.com/settings/ads/plugin. We would like to point out that in this case you may not be able to use all the functions of this offer to their full extent. The legal basis for the processing of your data is Art. 6 Paragraph 1 Clause 1 Letter f of GDPR.
You can obtain further information on the purpose and scope of data collection and processing as well as further information on your rights and setting options to protect your privacy from: Google Inc., 1600 Amphitheater Parkway, Mountainview, California 94043, USA; Data protection conditions for advertising: www.google.de/intl/de/policies/technologies/ads. Google has submitted to the EU-US Privacy Shield, privacyshield.gov/EU-US-framework.
In some cases, the legislator provides for the retention of personal data, for example in tax or commercial law. In these cases, we only continue to store the data for these legal purposes, but do not process it in any other way and delete it after the statutory retention period has expired.
Below you will find an overview of your rights.
You have the right to receive clear information about the processing of your personal data.
In detail:
You have the right at any time to obtain confirmation from us as to whether personal data concerning you is being processed. If this is the case, you have the right to request information from us free of charge about the personal data stored about you, together with a copy of this data. Furthermore, you have the right to the following information:
1. the purposes of the processing;
2. the categories of personal data being processed;
3. the recipients or categories of recipients to whom the personal data have been or will be disclosed, in particular recipients in third countries or international organizations;
4. if possible, the planned duration for which the personal data will be stored or, if this is not possible, the criteria for determining this duration;
5. the existence of a right to rectification or erasure of the personal data concerning you or to restriction of processing by the controller or a right to object to such processing;
6. the existence of a Right to lodge a complaint with a supervisory authority;
7. if the personal data is not collected from you, all available information about the origin of the data;
8. the existence of automated decision-making, including profiling, in accordance with Art. 22 Para. 1 and 4 GDPR and - at least in these cases - meaningful information about the logic involved and the scope and intended effects of such processing for you.
If personal data is transferred to a third country or to an international organization, you have the right to be informed of the appropriate guarantees in accordance with Art. 46 GDPR in connection with the transfer.
In detail:
You have the right to request that we immediately correct any inaccurate personal data concerning you. Taking into account the purposes of the processing, you have the right to request that incomplete personal data be completed - also by means of a supplementary declaration.
In detail:
According to Art. 17 Para. 1 GDPR, you have the right to request that we delete personal data concerning you immediately and we are obliged to delete personal data immediately if one of the following reasons applies:
1. The personal data are no longer necessary for the purposes for which they were collected or otherwise processed.
2. You withdraw your consent on which the processing is based in accordance with Art. 6 Para. 1 S. 1 a) GDPR or Art. 9 Para. 2 a) GDPR and there is no other legal basis for the processing.
3. You object to the processing pursuant to Art. 21 Para. 1 GDPR and there are no overriding legitimate grounds for the processing, or you object to the processing pursuant to Art. 21 Para. 2 GDPR.
4. The personal data were processed unlawfully.
5. The erasure of the personal data is necessary to fulfill a legal obligation
under Union or Member State law to which we are subject.
6. The personal data were collected in relation to information society services offered in accordance with Art. 8 Para. 1 GDPR.
If we have made the personal data public and are obliged to delete it in accordance with Art. 17 Para. 1 GDPR, we will take appropriate measures, including technical ones, taking into account the available technology and the implementation costs, to inform data controllers who process the personal data that you have requested them to delete all links to these personal data or copies or replications of these personal data.
In detail:
You have the right to request that we restrict processing if one of the following conditions applies:
1. you contest the accuracy of the personal data for a period enabling us to verify the accuracy of the personal data,
2. the processing is unlawful and you have refused to delete the personal data
and have instead requested that the use of the personal data be restricted;
3. we have deleted the personal data no longer need the data for the purposes of processing,
but you need the data to assert, exercise or defend legal claims, or
4. you have objected to the processing in accordance with Art. 21 Para. 1 GDPR, as long as it has not yet been determined whether the legitimate reasons of our company outweigh yours.
In detail:
You have the right to receive the personal data concerning you that you have made available to us in a structured, common and machine-readable format and you have the right to transmit this data to another controller without hindrance from us, provided that
1. the processing is based on consent in accordance with Art. 6 Para. 1 S. 1 a) GDPR or Art. 9 Para. 2 a) GDPR or on a contract in accordance with; Art. 6 Para. 1 Clause 1 b) GDPR and
2. the processing is carried out using automated procedures.
When exercising your right to data portability in accordance with paragraph 1, you have the right to have the personal data transmitted directly from us to another controller, provided this is technically feasible.
In detail:
You have the right to object at any time to the processing of personal data concerning you based on Art. 6 Para. 1 Clause 1 e) or f) GDPR for reasons arising from your particular situation; this also applies to profiling based on these provisions. We will no longer process the personal data unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing serves to assert, exercise or defend legal claims.
If personal data is processed by us in order to conduct direct advertising, you have the right to object at any time to the processing of personal data concerning you for the purpose of such advertising; this also applies to profiling insofar as it is associated with such direct advertising.
You have the right to object, for reasons arising from your particular situation, to the processing of personal data concerning you which is carried out for scientific or historical research purposes or for statistical purposes in accordance with Art. 89 Para. 1 GDPR, unless the processing is necessary to perform a task carried out in the public interest.
Automated decision-making based on the personal data collected does not take place.
Your personal data is transmitted to us in encrypted form. This applies to your appointment requests. We use the SSL-Verified coding system from Let's Encrypt, but we would like to point out that data transmission over the Internet (e.g. when communicating by email) can have security gaps. Complete protection of data against access by third parties is not possible.
To protect your data, we maintain technical and organizational security measures in accordance with Art. 32 GDPR, which we continually adapt to the state of the art.
We also do not guarantee that our offer will be available at certain times; disruptions, interruptions or failures cannot be ruled out. The servers we use are regularly and carefully backed up.
If and to the extent that we engage third parties to fulfill contracts, they will only receive personal data to the extent that the transmission is necessary for the corresponding service.
In the event that we outsource certain parts of the data processing ("contract processing"), we contractually oblige contract processors to only use personal data in accordance with the requirements of data protection laws and to ensure the protection of the rights of the data subject.
Data will not be transferred to locations or persons outside the EU outside of the case mentioned in section 4 of this declaration and is not planned.
The responsible party reserves the right to change or update the content in whole or in part, also due to changes in the applicable legislation. Therefore, you are asked to visit this section regularly to be informed of the latest and most current version of the privacy policy.
10 Data Protection Officer
Christian Eisendle or Christine Obkircher